Cancellation and refunds

Last updated: [Effective date]

1. Cancelling a monthly plan

This applies to the Standard and Premium plans for agents.

• Cancel from your account settings, or email [Email address] from the email address on your account.
• Your cancellation takes effect at the end of the current billing month. You won't be charged again.
• You keep full access until then.
• We confirm your cancellation by email.
• There's no cancellation fee.

2. Refunds

Because you can cancel at any time, we don't refund the unused part of a month. We do give a refund if:

• you were charged after you cancelled;
• you were charged twice for the same month;
• Pitch Room was unavailable for more than [3 consecutive days] in a billing month because of a problem on our side. We refund that month's fee;
• or the law requires us to.

3. How to ask for a refund

• Email [Email address] within [14 days] of the charge. Include the email address on your account, and the date and amount of the charge.
• We reply within [5 working days].
• Approved refunds go back to the card you paid with, in AED, within [5 to 10 working days]. Your bank may take a few more days to show it.

4. Agency seats

• Agency seats are sold on a 12-month agreement, from a minimum of 5 seats.
• Billing starts the day the agreement is signed, for every seat in it, whether the seat is in use or not.
• Seats can't be cancelled or refunded during the 12 months, unless your agreement says otherwise.
• Your admin can move a seat from one agent to another at any time.

5. Developer edition

The Developer edition is priced per project, under a written quote. Cancellation and refunds follow that agreement.

6. Before disputing a charge

Please contact us before you dispute a charge with your bank. Most problems are solved quickly by email.

7. Contact

[Company legal name], [Registered address]. [Email address], [Phone number].